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About The NeSDA Portal

Focus: GS III: Government Policies and Interventions

Why in News?

Recently, secretary of Department of Administrative Reforms and Public Grievances launched the third edition of the National e-Governance Service Delivery Assessment (NeSDA) portal.

NeSDA Portal:

  • The NeSDA (National e-Governance Service Delivery Assessment) framework was launched in August 2018 to evaluate the effectiveness of e-Governance service delivery mechanisms.
  • The Department has released two editions of the NeSDA study: NeSDA 2019 and NeSDA 2021.
  • The framework is based on the Online Service Index (OSI) of the UN eGovernment Survey.
  • It covers six sectors: Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health), and Environment (including Fire) sectors.
Key Findings and Impact:
  • The NeSDA study has led to improvements in the country’s e-Governance landscape, resulting in the following key takeaways:
    • Increase in e-Service Delivery.
    • Rise in the use of Integrated/Centralized Portals for the delivery of e-Services.
    • Improvement across assessment parameter scores.
Biennial Assessment:
  • The Department conducts the NeSDA study every two years.
  • It assesses the effectiveness of e-Governance service delivery in States, Union Territories (UTs), and focus Central Ministries.
  • The study helps respective governments enhance the delivery of citizen-centric services and facilitates the sharing of best practices across the country.

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