Department of Administrative Reforms & Public Grievances (DARPG) has released the sixth edition of National e-Governance Service Delivery Assessment (NeSDA) – Way forward Monthly Report for States/UTs, which provides a detailed overview of status of e-service delivery across States/UTs.
GS III: Government Policies and Interventions
Dimensions of the Article:
- NeSDA Portal
- The NeSDA (National e-Governance Service Delivery Assessment) framework was launched in August 2018 to evaluate the effectiveness of e-Governance service delivery mechanisms.
- The Department has released two editions of the NeSDA study: NeSDA 2019 and NeSDA 2021.
- The framework is based on the Online Service Index (OSI) of the UN eGovernment Survey.
- It covers six sectors: Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health), and Environment (including Fire) sectors.
Key Findings and Impact:
- The NeSDA study has led to improvements in the country’s e-Governance landscape, resulting in the following key takeaways:
- Increase in e-Service Delivery.
- Rise in the use of Integrated/Centralized Portals for the delivery of e-Services.
- Improvement across assessment parameter scores.
- The Department conducts the NeSDA study every two years.
- It assesses the effectiveness of e-Governance service delivery in States, Union Territories (UTs), and focus Central Ministries.
- The study helps respective governments enhance the delivery of citizen-centric services and facilitates the sharing of best practices across the country.