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National e-Governance Service Delivery Assessment

Focus: GS II- Government policies and Interventions

Why in News?

Recently, the website of the Ministry of Home Affairs (MHA) has been ranked first under Central Ministries Portal, and the Digital Police portal ranked second in a National E-Governance service delivery assessment (NeSDA) of websites of central government ministries.

About National e-Governance Service Delivery Assessment

  • Department of Administrative Reforms & Public Grievances (DARPG) had constituted the National eGovernance Service Delivery Assessment (NeSDA) in 2019.
  • It is part of its mandate to boost the e-government endeavours and drive digital government excellence.
  • Aim: The biennial study assesses States, Union Territories (UTs), and focuses on Central Ministries on the effectiveness of e-Governance service delivery.
  • NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate.


There were four main parameters of assessment: –

  • Accessibility.
  • Content Availability.
  • Ease of Use and Information Security.
  • Privacy for Central Ministry Portals.

An additional three parameters were also used for the Central Ministry Services Portals –

  • End Service Delivery.
  • Integrated Service Delivery.
  • Status and Request tracking.

May 2024