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About E-Daakhil Portal

Focus: GS II-Polity and Governance

Why in News?

Total number of consumer complaints filed online through e-Daakhil portal in the country is 35,898.

About E-Daakhil portal:

  • It is launched by National Consumer Dispute Redressal Commission.
  • The e-daakhil portal empowers the consumer and their advocates to file consumer complaints online.
  • It also facilitates to male payment of requisite fees online from anywhere in order to redress their complaints.
  • The site of the e-Daakhil Portal was developed and is maintained by the National Information Centre (NIC) under the Ministry of Electronics & Information Technology.
  • This portal has been developed under the Consumer Protection Act, 2019.

National consumer dispute redressal commission:

Nodal: Ministry of consumer affairs and public distribution

  • The Consumer Protection Act was passed in 1986 to protect the interests of the consumers.( quasi- judicial body)
  • The objective of this law is to provide a simple, fast and inexpensive mechanism to the citizens to redress their grievances in specified cases.
The Act envisages a three-tier quasi-judicial machinery at the National, State and District levels:

i. National Consumer Disputes Redressal Commission  known as “National Commission”;

ii. State Consumer Disputes Redressal Commission known as “State Commission”;

iii. District Consumer Disputes Redressal Forum – known as “District Forum”.

February 2024