Focus: GS II-Polity and Governance
Why in News?
Total number of consumer complaints filed online through e-Daakhil portal in the country is 35,898.
About E-Daakhil portal:
- It is launched by National Consumer Dispute Redressal Commission.
- The e-daakhil portal empowers the consumer and their advocates to file consumer complaints online.
- It also facilitates to male payment of requisite fees online from anywhere in order to redress their complaints.
- The site of the e-Daakhil Portal was developed and is maintained by the National Information Centre (NIC) under the Ministry of Electronics & Information Technology.
- This portal has been developed under the Consumer Protection Act, 2019.
National consumer dispute redressal commission:
Nodal: Ministry of consumer affairs and public distribution
- The Consumer Protection Act was passed in 1986 to protect the interests of the consumers.( quasi- judicial body)
- The objective of this law is to provide a simple, fast and inexpensive mechanism to the citizens to redress their grievances in specified cases.
The Act envisages a three-tier quasi-judicial machinery at the National, State and District levels:
i. National Consumer Disputes Redressal Commission known as “National Commission”;
ii. State Consumer Disputes Redressal Commission known as “State Commission”;
iii. District Consumer Disputes Redressal Forum – known as “District Forum”.