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About The SCORES Platform


A total of 3,079 complaints against companies and market intermediaries have been disposed of through the Securities and Exchange Board of India’s (SEBI) SCORES platform recently.


GS III: Indian Economy

Dimensions of the Article:

  1. About SCORES Platform
  2. Types of Complaints Not Covered by SCORES Portal
  3. Securities and Exchange Board of India (SEBI)

About SCORES Platform:

  • SCORES is a centralized grievance redress system launched by SEBI in June 2011.
  • It is a web-based platform that allows investors to lodge and track complaints online.
  • The system enables market intermediaries and listed companies to receive and redress investor complaints.
  • All complaint-related activities, from lodging to closure by SEBI, are conducted online in an automated environment.
  • Complainants can view the status of their complaints online.
Scope of Complaints:
  • Complaints can be lodged on SCORES for issues covered under various acts and regulations, including:
    • SEBI Act
    • Securities Contract Regulation Act
    • Depositories Act
    • Companies Act, 2013
Entities Handled by SEBI:
  • SEBI handles complaints against various entities, including:
    • Listed companies / registrar & transfer agents
    • Brokers / stock exchanges
    • Depository participants / depository
    • Mutual funds
    • Portfolio Managers
    • Other entities such as KYC collective investment schemes, merchant bankers, credit rating agencies, foreign institutional investors, etc.

Types of Complaints Not Covered by SCORES Portal:

  • Bank deposits and banking, including issues related to non-banking financial companies (NBFCs) – RESERVE BANK OF INDIA (RBI)
  • Fixed deposits with manufacturing companies, unlisted companies, and matters related to company mismanagement, financial performance, shareholders’ interest, etc. – MINISTRY OF CORPORATE AFFAIRS
  • Insurance companies, brokers, agents, and insurance products and services – INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY (IRDA)
  • Monopoly and anti-competitive practices – COMPETITION COMMISSION OF INDIA (CCI)
  • Housing finance companies – NATIONAL HOUSING BANK

Securities and Exchange Board of India (SEBI):

  • Securities and Exchange Board of India (SEBI) is the regulatory authority for the securities market in India.
  • It was established in 1988 and received statutory powers in 1992 through the SEBI Act.
  • SEBI’s primary objective is to protect the interests of investors and promote the development and regulation of the securities market.
  • It regulates various entities including stock exchanges, brokers, sub-brokers, portfolio managers, depositories, custodians, and investment advisers.
  • SEBI formulates rules and regulations to govern the securities market and ensures compliance by market participants.
  • It oversees the issuance and trading of securities, such as equities, bonds, and derivatives.
  • SEBI promotes transparency and fair practices in the securities market through disclosure requirements and corporate governance norms.
  • It enforces regulations against market manipulation, insider trading, and fraudulent activities to maintain market integrity.
  • SEBI conducts investigations and takes enforcement actions against violations of securities laws.
  • The Investor Education and Protection Fund (IEPF) is managed by SEBI to promote investor awareness and protection.
  • SEBI works in collaboration with other regulatory bodies and international organizations to strengthen the securities market ecosystem.

-Source: Business Standards

December 2023