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Launch of National Health Claim Exchange (NHCX)


The Health Ministry and the Insurance Regulatory and Development Authority of India (IRDAI) are collaborating to launch the National Health Claim Exchange (NHCX). This digital platform aims to enable patients to access quality healthcare quickly and reduce out-of-pocket expenses. NHCX will connect insurance companies, healthcare service providers, and government insurance scheme administrators to streamline healthcare access and claims.


GS II: Health

Dimensions of the Article:

  1. What is the National Health Claim Exchange (NHCX)?
  2. Current Claim Processing
  3. Benefits of National Health Claim Exchange (NHCX)
  4. Challenges in the Implementation of NHCX

What is the National Health Claim Exchange (NHCX)?

  • The Health Claim Exchange Specification is a communication protocol designed to facilitate the exchange of health claim information between payers, providers, beneficiaries, and other entities.
  • It is built to be interoperable, machine-readable, auditable, and verifiable, ensuring accurate and reliable information exchange.
  • It is based on open standards for communication.
  • It aligns with IRDAI’s objective of ‘Insurance for All by 2047’ and aims to support streamlined, paperless, and secure interactions between hospitals and insurers.
  • The NHCX will serve as a gateway for sharing claims-related information among healthcare and health insurance stakeholders.
  • It aims to achieve seamless interoperability in health claims processing, improving efficiency and transparency for policyholders and patients.
  • It will centralize health claims, reducing administrative burdens on hospitals that currently navigate multiple portals.
  • Twelve insurance companies and one TPA have already integrated with the NHCX.
  • A new timeline requires that all cashless insurance claims must be processed within three hours of receiving discharge authorization from the hospital.
    • The insurance regulator has set a deadline of July 31 for providers to implement the necessary systems and processes.
  • The launch of both the National Health Claim Exchange (NHCX) and the time-bound insurance clearance is anticipated soon.
Digital Health Incentive Scheme (DHIS):
  • To promote digital health transactions and the digitization of patient health records, the National Health Authority introduced the Digital Health Incentive Scheme (DHIS) in January 2023.
  • According to the Health Ministry, under the DHIS, hospitals receive financial incentives of ₹500 per insurance claim transaction through the NHCX or 10% of the claim amount, whichever is lower.

Current Claim Processing

Process Overview:
  • At present, patients provide their insurance policy information or a card issued by a Third-Party Administrator (TPA) or insurance company when they visit a hospital.
  • For those under the Pradhan Mantri Jan Arogya Yojana (PMJAY), the card is issued by the State Health Agency (SHA).
  • Hospitals utilize specific claim processing portals to upload required documents for preauthorization or claim approval.
  • The State Health Agency, insurance company, or TPA verifies and digitizes the form through their internal portal, and the claims are processed by the relevant team.
  • In India, this process is largely manual, unlike in many developed markets where over 90% of claims are auto-adjudicated.
  • The current claims exchange process lacks standardization across the ecosystem.
  • Most data exchange occurs through PDF/manual methods.
  • There are no established health standards.
  • Processes differ significantly among insurers, TPAs, and providers.

Benefits of National Health Claim Exchange (NHCX)

  • Standardization and Seamless Exchange:
    • NHCX will facilitate standardized and seamless exchange of health claim data, documents, and images among payers (insurance companies, TPAs, government scheme administrators) and providers (hospitals, labs, polyclinics).
  • Efficiency and Transparency:
    • The platform is expected to enable transparent and efficient claims processing, significantly reducing operational costs.
    • Industry experts highlight that NHCX will provide uniform data presentation and centralized validation of claims, leading to a standardized approach to healthcare pricing.
    • This will enhance efficiency, predictability, and transparency in healthcare costs.
  • Cost Reduction:
    • Digitization and centralization through NHCX are anticipated to significantly lower the cost of processing claims.

Challenges in the Implementation of NHCX

  • Health Insurance Market:
    • Health insurance contributes to approximately 29% of the total general insurance premium income in India.
  • Inter-Organizational Relationships:
    • A major challenge is improving the relationship between hospitals and insurance companies, which requires efforts in digitization, IT system upgrades, and workforce training.
  • Operational Issues:
    • Problems such as discharge delays and miscommunication add complexity to the process.
  • Trust Building:
    • Building trust among policyholders is crucial and relies on efficient service delivery.

-Source: The Hindu

June 2024