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PIB Summaries 23 June 2023


  1. PM KISAN App
  2. Grievance Redressal Assessment and Index (GRAI) 2022


Focus: GS II: Government Policies and Interventions

Why in News?

Recently, the PM-Kisan Mobile App with Face Authentication Feature was launched by Union Agriculture and Farmers’ Welfare Minister.

About PM KISAN App:

  • The PM KISAN App, which has recently been launched, includes a face authentication feature.
  • Farmers can remotely complete their e-KYC process by scanning their face, eliminating the need for OTP or fingerprint verification.
  • The app was developed through a collaboration between the National Informatics Centre and the Ministry of Electronics and Information Technology.


Nodal: Ministry of Agriculture and Farmers Welfare

  • The Pradhan Mantri Kisan Samman Nidhi (PM-KISAN) Scheme is a Central Sector Direct Benefit Transfer (DBT) Scheme.
  • Under the scheme an income support of 6,000/- per year in three equal installments will be provided to small and marginal farmer families having combined land holding/ownership of upto 2 hectares.
  • The Scheme initially provided income support to all Small and Marginal Farmers’ families across the country, holding cultivable land upto 2 hectares.
  • Its ambit was later expanded to cover all farmer families in the country irrespective of the size of their land holdings. 
  • Definition of family for the scheme is husband, wife and minor children.
  • State Government and UT administration will identify the farmer families which are eligible for support as per scheme guidelines.
  • The fund will be directly transferred to the bank accounts of the beneficiaries.
  • There are various Exclusion Categories for the scheme.
Some of the categories of beneficiaries who are NOT eligible for benefit under this scheme are:
  • Any institutional land-holders.
  • The farmer as well as any member of the family belonging to the following categories:
    • Former and present holders of constitutional posts
    • Former and present Ministers/ State Ministers
    • Former or present members of LokSabha/ RajyaSabha/ State Legislative Assemblies/ State Legislative Councils
    • Former and present Mayors of Municipal Corporations
    • Former and present Chairpersons of District Panchayats.
    • Any serving or retired officers as well as employees under the Central/ State Government Ministries /Offices/Departments.
    • All retired pensioners who get a monthly pension of Rs.10,000/-or more and belonging to the above category.
    • Any individual who paid their income tax in the last assessment year is not eligible under this scheme.
    • Professionals like Doctors, Engineers, Lawyers, Chartered Accountants, and Architects registered with Professional bodies and carrying out profession by undertaking practices.

Grievance Redressal Assessment and Index (GRAI) 2022

Focus: GS II: Government Policies and Interventions

Why in News?

Recently, the Union Minister of Public Grievances, and Pensions, launched the Grievance Redressal Assessment and Index (GRAI) 2022.

About Grievance Redressal Assessment and Index (GRAI) 2022:

The Grievance Redressal Assessment and Index (GRAI) 2022 is an initiative by the Department of Administrative Reforms and Public Grievances (DARPG), Government of India. Here are some key details about GRAI and the Centralised Public Grievance Redressal and Management System (CPGRAMS):

GRAI 2022:
  • Concept and Design: The GRAI was conceptualized and designed by the Department of Administrative Reforms and Public Grievances (DARPG) with the objective of presenting a comparative picture of grievance redressal mechanisms in different organizations.
  • Assessment and Ranking: A total of 89 Central Ministries and Departments were assessed and ranked based on a comprehensive index. The assessment focused on four dimensions: Efficiency, Feedback, Domain, and Organizational Commitment. These dimensions were evaluated using 12 corresponding indicators.
  • Data Source: The data used for computing the index was collected from the Centralised Public Grievance Redressal and Management System (CPGRAMS) for the period between January and December 2022.
  • Online Grievance Redressal Platform: CPGRAMS is an online platform that allows citizens to lodge their grievances related to service delivery to public authorities. It is available 24×7 for citizens to access.
  • Connectivity: CPGRAMS serves as a single portal that is connected to all Ministries/Departments of the Government of India as well as the State governments. This enables seamless communication and grievance redressal between citizens and the government.
  • Role-Based Access: Each Ministry and State has role-based access to CPGRAMS, allowing them to effectively address and resolve grievances in their respective areas of responsibility.
  • Mobile Application: CPGRAMS is also accessible to citizens through a standalone mobile application, making it convenient for individuals to submit their grievances and track the progress of their complaints.

December 2023