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Putting AI to Work in Business Environment


Generative AI is undergoing training for various commercial applications such as automated customer support, financial forecasting, and fraud detection.


GS3- Science and Technology-Awareness in the fields of IT, Space, Computers, Robotics, Nano-technology, Bio-technology and issues relating to Intellectual Property Rights.

Mains Question:

GenAI can significantly transform enterprise growth and development. Comment. (10 marks, 150 words).

Statistics related to GenAI:

  • In the context of enterprises, an estimated 60% of IT leaders are considering GenAI implementation. However, concerns, particularly regarding security (cited by 71% of IT leaders), pose a hurdle to adoption.
  • The Dell Technologies 2023 Innovation Index report notes that 59% of Indian businesses are either investing or exploring the feasibility of investing in AI, Machine Learning, and advanced analytics for innovation.
  • The key to widespread GenAI adoption lies in identifying and deploying purpose-built models that suit the specific needs of enterprises, such as automating customer support, financial forecasting, and fraud detection.
  • The Dell Technologies 2023 Innovation Index report highlights that India leads in the adoption of AI-based optimization software for process automation (37% of businesses).

Purpose-built Gen AI:

  • To drive this transformative change, enterprise utilization of GenAI is likely to differ from the broad application of general-purpose Large Language Models (LLMs) like ChatGPT.
  • Instead, enterprises are expected to employ GenAI models tailored to address specific challenges, ensuring more accurate results than those achieved by general-purpose models.

Advantages of purpose-built GenAI models:

  1. Data Security: As enterprises leverage AI for handling vast datasets, the importance of securely managing this data becomes paramount. Industries with strict data privacy regulations, such as healthcare and finance, need purpose-built models to comply with these standards.
  2. Time to Market: Updating GenAI models is a frequent requirement for most enterprises, and purpose-built models streamline this process. General-purpose LLMs, like ChatGPT, have longer training times due to the extensive data required, compromising speed to market.
  3. Performance: Purpose-built models outperform general-purpose models, particularly in applications requiring real-time processing. Enterprises utilizing third-party LLMs may struggle to optimize performance and minimize latency for GenAI workloads.
  4. Cost: Purpose-built GenAI models, requiring less training data, translate to cost savings in terms of training and re-training compared to general-purpose LLMs.


GenAI, with its potential to automate intricate processes, enhance customer interactions, and provide superior machine intelligence, holds profound possibilities for enterprises worldwide, with CIOs playing a crucial role in its advancement. Unlocking the full capabilities of Generative AI (GenAI) demands tailored approaches to mitigate inherent adoption risks.

December 2023