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The conduct of social media companies amid political unrest

Basics

  • Event/Issue: Nepal recently witnessed violent protests after the K.P. Sharma Oli government banned access to 26 social media platforms, sparking unrest and eventually the government’s ouster.
  • Context: This reflects a recurring global trend where governments impose sweeping digital shutdowns in times of political instability, and social media (SM) companies respond passively.
  • Fact: As per UN Human Rights Council (2016), internet shutdowns are violations of international law, yet over 700 documented shutdowns occurred worldwide between 2016–2023 (Access Now data).

Relevance :

  • GS-II: Polity (Rights, Freedom of Speech), Governance (Internet Shutdowns), International Relations (Global norms).
  • GS-III: Science & Tech, Internal Security, Cyber Governance.

Why in News

  • The insurrection in Nepal escalated after the ban on social media platforms triggered widespread violence and civic unrest.
  • The conduct of SM companies — issuing generic statements but avoiding active resistance — is under scrutiny.

Significance

  • Democratic rights: Raises concerns over freedom of expression and access to information.
  • Geopolitics: South Asia’s fragile democracies are vulnerable to digital authoritarianism.

Overview

Polity/Legal

  • Internet access increasingly seen as a basic right (UNHRC, 2016).
  • Nepal incident highlights absence of enforceable global norms to protect digital rights.
  • India too has seen frequent internet shutdowns (e.g., J&K, farmers’ protests).

Governance/Administrative

  • Shutdowns weaken state capacity by creating information vacuums and mistrust.
  • Social media companies avoid confrontation with host states, prioritising market access.
  • Santa Clara Principles call for transparency in content moderation but remain under-implemented.

Economy

  • Shutdowns impose severe economic costs: Nigeria (2021) lost ~$26 million/day during Twitter ban.
  • Disrupts SMEs and informal businesses dependent on digital platforms.
  • Nepal, with limited digital infrastructure, faces amplified economic and social disruption.

Society

  • Widening digital divide: tech-savvy users find VPNs, but poorer citizens lose access entirely.
  • Information blackouts fuel misinformation, insecurity, and mob violence.
  • Curtails civic activism, especially during crises (e.g., Myanmar 2021 coup).

Environment/Science & Tech

  • Not directly environmental, but linked to technological architectures (centralised vs decentralised).
  • Decentralisation (Tor, Mastodon, Signal proxies) could strengthen resilience against shutdowns.

International

  • Big Social firms adopt different stances in Global South vs Global North — softer in India, Nigeria, Iran; tougher in U.S., EU.
  • Reflects surveillance capitalism model — revenue-driven compliance over civic duty.
  • Regional blocs (e.g., AU, SAARC) could negotiate standards for digital resilience.

Challenges

  • Lack of binding international legal framework on digital rights enforcement.
  • Platforms’ reluctance to deploy decentralised/circumvention tools (fear of government retaliation, revenue loss).
  • Authoritarian misuse of shutdowns under guise of “national security”.
  • Inequitable impact on vulnerable populations.
  • Weak collective bargaining by Global South governments.

Way Forward

  • Legal & Policy: Codify “right to internet access” in domestic constitutions/laws (like Kerala HC 2019 ruling).
  • Transparency norms: Mandate real-time disclosure of shutdown orders (Santa Clara Principles).
  • Tech solutions: Develop in-app VPNs, proxy modes, federated networks; stress-test platforms like financial regulators.
  • Regional cooperation: SAARC/AU frameworks to demand minimum digital safeguards.
  • Civil society: Strengthen digital rights advocacy and user literacy on circumvention tools.
  • Global alignment: Integrate with SDG 16 (Peace, Justice & Strong Institutions) and SDG 9 (Industry, Innovation, Infrastructure).

Conclusion

The Nepal case highlights the double vulnerability of fragile democracies — to state overreach and corporate passivity. Going forward, transparency, decentralisation, and enforceable global norms are essential to safeguard digital rights as core civic rights.


September 2025
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