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e-governance, as a critical tool of governance, has ushered in effectiveness, transparency and accountability in governments. What inadequacies hamper the enhancement of these features?

E-governance, which is the application of information and communication technology (ICT) for delivering government services, has transformed the interface between governments and citizens. Through e-governance, governments can function with higher efficiency, transparency, and accountability.

Benefits of E-Governance:

  1. Effectiveness: E-governance accelerates the delivery of public services, minimizing bureaucratic red tape and manual errors.
  2. Transparency: With services available online, citizens can track the status of their applications, ensuring transparency in administrative processes.
  3. Accountability: Online grievance redressal systems, feedback mechanisms, and the ability to track services lead to increased governmental accountability.

Inadequacies Hampering E-Governance Enhancement:

  1. Digital Divide: A significant portion of India’s population, especially in rural areas, still lacks access to digital technology or the internet, thus depriving them of e-governance benefits.
  2. Lack of Digital Literacy: Even among those with access to digital technology, many are unaware of how to use these platforms effectively.
  3. Infrastructure Challenges: Insufficient and unstable power supply, lack of high-speed internet in certain regions, and outdated hardware in government offices can hamper the effectiveness of e-governance.
  4. Data Security Concerns: With cyber-attacks becoming increasingly sophisticated, there are concerns about the safety of sensitive personal data on government servers.
  5. Resistance to Change: Traditional bureaucracies may resist transitioning to digital systems due to unfamiliarity or fear of transparency.
  6. Integration Issues: Different departments might use different IT systems, making it challenging to integrate them into a single user-friendly platform.
  7. Lack of Language Localization: E-governance portals are often not available in local languages, which can be a barrier for non-English speaking citizens.
  8. Limited Accessibility: People with disabilities may find it challenging to access or navigate e-governance platforms that don’t comply with accessibility standards.
  9. Legislative Hurdles: Absence of progressive regulations or existing outdated laws can sometimes hamper the implementation of certain e-governance initiatives.
  10. Feedback Loop: Often, the feedback mechanism on e-governance platforms may not be robust, leading to a lack of citizen participation and engagement.


While e-governance has undeniably brought a revolution in the way governance is perceived and delivered, addressing its inadequacies is pivotal for its sustainable and inclusive growth. Strategic investments in digital infrastructure, capacity building, cybersecurity, and a keen focus on inclusivity can propel e-governance to achieve its full potential.

March 2024